Azure Bet FAQ — Answers to All Your Questions

To register on Azure Bet, you'll need: an active Bangladeshi mobile number, an email address, and to be at least 18 years old. The entire registration process is completed in three steps and takes only about 5 minutes. Register Now →

The minimum age to register at Azure Bet is 18 years. During the age verification process, you may be required to provide your national ID or passport details. Accounts belonging to users under 18 will be closed immediately.

Each person is limited to One account Only one account may be opened. If multiple accounts are created using the same mobile number, email, or national ID, all accounts will be suspended and any funds held may be forfeited.

Yes, after registration a verification link will be sent to the email address you provided. Clicking the link activates your account. You can place bets without completing this step, but email verification is required before you can make a withdrawal.

KYC (Know Your Customer) is the identity verification process. It is mandatory before your first withdrawal or when transactions exceed a certain amount. You'll need to upload a scan or photo of your national ID or passport, along with a selfie. Verification is typically completed within 24 hours.

After registration, the welcome bonus will be automatically credited to your account on your first deposit. To see full bonus terms and amounts, Bonus page See.

Yes, you can close your account at any time. Submit a closure request from your Settings or email support@azurebet.im. Make sure to withdraw any remaining balance before closing. Account closures are typically processed within 7 business days.

Yes, but changing your mobile number requires identity verification (KYC). Contact support and submit the necessary documents. For security reasons, this process may take 24–48 hours.

on the login page Click the "Forgot Password?" link. Enter your registered email or mobile number and a reset link or OTP will be sent to you. Set your new password and log in. The whole process takes under 5 minutes.

After 5 consecutive incorrect password attempts, your account Temporary 30-Minute Lock gets locked. It will be automatically unlocked after 30 minutes. For immediate assistance, please contact support.

on the login page Select the "OTP Login" tab. Enter your registered mobile number and click Send OTP. A 6-digit code will be sent to your phone and must be entered within 60 seconds. You can log in this way even if you don't remember your password.

Up to 3 active sessions from different devices are allowed per account at the same time. A notification is sent each time a login occurs from a new device. You can end older sessions from your account settings.

Your session automatically ends after 30 minutes of inactivity. With "Remember Me" enabled, your session stays active for up to 30 days. Never use the "Remember Me" option on a public device.

Start by checking your internet connection and clearing your browser cache. Try resetting your password and logging in again. If the issue persists, email support@azurebet.im or reach out via live chat. Providing your registered email or mobile number will help us resolve it faster.

Azure Bet accepts bKash, Nagad, Rocket, and bank transfer for deposits. Log in, go to "Wallet" → "Deposit", and select your preferred method. bKash and Nagad deposits are typically processed within 2–5 minutes.

The minimum deposit at Azure Bet is ৳100. Maximum deposit limits vary by payment method and account tier. VIP members are eligible for higher deposit limits.

From your wallet, select "Withdraw", enter the amount and payment details. bKash/Nagad withdrawals typically 15 minutes to 2 hours processing time applies. KYC verification is mandatory for your first withdrawal. Minimum withdrawal is ৳500.

If a deposit fails, the amount is returned to your mobile banking or bank account — usually within 30 minutes to 24 hours. If it hasn't come back after 24 hours, contact support with your transaction reference number.

Standard accounts have a daily withdrawal limit of ৳50,000. VIP members have higher limits. Accounts with completed KYC verification are eligible for increased limits. Monthly limits vary by account tier.

Azure Bet does not charge any extra fees on deposits or withdrawals. However, your payment provider (bKash, Nagad, etc.) may apply their own charges. Standard bank fees apply to bank transfers.

Your main balance never expires. Bonus balance, however, has an expiry — it generally needs to be used within 30 days of being credited. A maintenance fee may apply to inactive accounts after 12 months.

Azure Bet does not currently support direct cryptocurrency payments. We accept bKash, Nagad, Rocket, and bank transfer. Crypto payments may be added in the future — to stay updated, Promotions page See.

A pending withdrawal is completely normal. Most requests are processed within 15 minutes to 4 hours. Requests made between midnight and 6 AM are processed by 9 AM. If your withdrawal has been pending for more than 4 hours, please contact support.

If a withdrawal is sent to the wrong number Instantly Email support@azurebet.im with the transaction reference number, along with the correct and incorrect details. If you notify us before the transaction is completed, a cancellation may be possible. Once processed, recovery becomes significantly more difficult.

New members receive a special welcome bonus on their first deposit. The bonus amount and terms are updated regularly. To see the latest offer, Bonus page and Promotions page Visit now. No bonus code needed — the bonus is applied automatically when you make a deposit.

Wagering means you must place a specified amount in bets before withdrawing a bonus. For example, a ৳1,000 bonus with 10x wagering requires ৳10,000 in bets. Each bonus has its own terms — for details, on the bonus page See.

A percentage of your weekly losses is credited as cashback every Monday. The cashback rate ranges from 5%–15% depending on your account tier. A minimum of ৳1,000 in bets during that week is required to qualify.

Yes, Azure Bet has a referral program. Share your referral link with a friend — when they sign up and make their first deposit, you'll receive a bonus. You can find your referral link in your profile settings. For more details, on the Promotions page See.

Once a bonus is activated, it generally cannot be cancelled. In some cases, support may be able to forfeit the bonus on your behalf, but any winnings earned from that bonus will also be voided. Read all terms carefully before activating a bonus.

Free spins or free bets are credited directly to your account. They apply automatically when you bet on the specified games or sports markets. Use them before they expire — validity is usually 7–14 days.

You earn loyalty points on every bet you place. Once you accumulate enough points, you can unlock rewards, cashback, or VIP status. The points you earn depend on the type and size of your bets. on the jackpot page View exclusive loyalty offers.

Promo codes are typically on the Promotions page and email newsletters. Enter the code in the designated field at the time of deposit or registration. The expiry date and terms of use are listed alongside each code.

Azure Bet offers 20+ sports including cricket, football, kabaddi, tennis, badminton, and basketball. Live betting, match odds, and exchange betting are all available. For more details, on the match odds page See.

Live betting means placing bets on a match in real time as it unfolds. Log in, go to the Live section, pick your match, browse the available markets, and place your bet. Odds update every few seconds during live betting, so quick decisions matter.

Bets generally cannot be cancelled once placed. However, if a match is cancelled or postponed, your stake is automatically refunded. Some markets offer a Cash Out option, which lets you settle a bet — partially or in full — before the match concludes.

All games on Azure Bet use certified RNG (Random Number Generator) technology, ensuring completely unbiased outcomes. Strategy can improve your chances in games like blackjack, but no system guarantees a win. Play responsibly — Responsible Gambling page See.

Playing eligible jackpot games automatically enters you into the jackpot pool. The higher your bet, the greater your chances of winning. For the latest jackpot offers and winners list, on the jackpot page See.

Minimum Bet for Sports Betting ৳20. Minimum bet amounts in casino games vary by title, starting from ৳10. Maximum bet limits are determined by the market and your account level.

First, Betting Tips page read it — there's a detailed guide for beginners. Start with small bets and stick to a fixed budget. Never chase losses with larger bets.

High Roller members enjoy higher bet limits, exclusive bonuses, a dedicated account manager, and priority withdrawals. For details on qualifying for High Roller status, on the high roller page See.

Log in and go to "Profile" or "Account Settings". You can edit details such as your name, email, and address. Changes to identity-related information require KYC verification. You'll need your current password to change your password.

If your account is suspended, email support@azurebet.im. Ask about the reason for the suspension and submit any required documents. Common reasons include incomplete KYC, suspicious activity, or a policy violation. Accounts belonging to genuine users are restored promptly.

Azure Bet offers self-exclusion and cooling-off period options. You can temporarily suspend your account for a set period from your Account Settings, or contact our support team. Learn more Responsible Gambling page See.

Yes, Azure Bet lets you set daily, weekly, and monthly deposit and betting limits. You can configure these under the "Responsible Gaming" section in your account settings. Lowering a limit takes effect immediately, while increasing one requires a 72-hour waiting period.

Go to the "Notifications" section in your profile settings to turn notifications on or off as you prefer. Promotional emails, SMS, and push notifications can each be managed separately. Please note that security-related notifications cannot be disabled.

Log in and go to "Wallet" → "Transaction History" to view full details of all deposits, withdrawals, and bonuses. Check "Betting History" for a record of all your bets. Use the filter to search by date.

Yes, Azure Bet uses 256-bit SSL encryption to keep all your data secure. Your personal information is never sold or shared with third parties. To learn more about our privacy practices, Privacy Policy page See.

Go to Profile → Security Settings → enable "Two-Step Verification". Verify your mobile number. From that point, an SMS OTP will be required at every login. This provides the highest level of protection for your account.

Instantly Email support@azurebet.im and notify us via live chat. Change your password and end all active sessions. Update the password on your email account as well. The support team will lock your account and begin an investigation.

Azure Bet will never ask for your password or banking details via SMS or email. Do not click any links in suspicious messages. Always access the site by typing azurebet.im directly into your browser. If you receive a scam message, forward it to support@azurebet.im.

Yes, we use cookies to improve your experience and for security purposes. You can manage cookie preferences through your browser settings, though some features may be limited as a result. Learn more in the Privacy Policy See.

Azure Bet operates under an international gaming licence. We are committed to fair gaming, responsible betting, and the protection of our customers' personal data. Learn more About Us page will receive.